1. Who Are We?

1.1 Identity: Coaches Nearby operates as Coachesnearby.co.uk. For privacy inquiries, please contact us at info@coachesnearby.co.uk

Our complete contact details are available on our website.

2. Purpose of This Policy

2.1 Objective: This policy outlines the collection and handling of your personal information when using our service. Please proceed only if you fully agree with the terms specified in this policy.

2.2 Scope

Our policy pertains specifically to information submitted to us. If you provide personal data to other entities such as payment providers, Professional coaches, or linked websites (e.g., online training courses, insurance services), kindly review their respective privacy policies.

3. Policy Changes

3.1 Updates: Yes, we reserve the right to modify this policy. We will notify you of any changes by posting the updated version on our service and through other appropriate means if necessary.

4. Data Collection

4.1 Information Collected: We collect various data, including:

Personal details like name, gender, and contact information.

Additional information is provided during registration or through uploaded documents.

Transaction details, login credentials, activity logs, and information shared in profiles, posts, or messages on our service.

Contact information is used for newsletters or marketing purposes.

4.2 Automated Information: This includes:

Internet protocol (IP) addresses, browser information, device details, operating system, site arrival data, and browsing activity.

4.4 Data Provided by Others: Certain information may be provided to us by third parties, e.g., billing details from payment providers, or information sourced from Facebook if you log in via that platform.

5. Legal Basis for Data Collection

5.1-5.4 Reasons for Data Collection: We collect information based on several legal grounds, including contractual necessity, legitimate interests, user consent, and legal or regulatory obligations.

6. Cookie Usage

6.1-6.4 Cookie Policy: We and third parties use cookies for various purposes, enhancing website functionality, and delivering personalised content. Detailed information about the types of cookies used and opt-out mechanisms are available on our service.

7. Data Retention

7.1-7.5 Data Duration: We retain data until contract termination or account inactivity (12 months for specific documents, 6 years for other personal data) unless deletion is requested. Some information may be held for longer as required by legal, regulatory, or legitimate business reasons.

8. Data Sharing

8.1-8.7 Data Recipients: Personal information may be shared with service providers, insurance companies, other users, third-party websites, law enforcement, advisors, or potential buyers, as necessary for operational, regulatory, or legal purposes.

9. Payment Details

9.1 Payment Information: Direct payment details are handled by our payment partners. We do not directly receive this information unless otherwise stated.

10. International Data Transfers

10.1 Data Transfer: Your personal information may be transferred to entities outside the UK (usually to the US) based on appropriate legal mechanisms, ensuring data protection standards.

11. User Rights

11.1 Your Rights: You have the right to access, rectify, delete, restrict, or transfer your personal information. Additionally, you can withdraw consent and object to certain data processing. Any concerns or complaints about data handling can be directed to us or the Information Commissioner's Office (ICO).

For further details on your rights, visit the ICO's website at www.ico.org.uk.